Return And refund policy

At Cozy Appliances, we value your satisfaction and aim to provide a hassle-free shopping experience. Our Return and Refund Policy is designed to ensure clarity and convenience for our customers.

Returns

Eligibility for Returns

  • Items must be returned within 07 days of purchase.

  • The product must be in its original condition, unused, and in the original packaging, including all accessories and documentation.

  • Returns are applicable only to items purchased directly from our website, https://cozyappliances.com.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products marked as final sale or non-returnable at the time of purchase.

  • Gift cards.

  • Items that have been damaged due to misuse or improper handling.

How to Initiate a Return

  1. Contact our customer support team at cozyappliances24@gmail.com with your order number and reason for the return.

  2. Our team will provide you with a return authorization and detailed instructions on how to send the item back.

  3. Ship the item back to the address provided by our team. Please note that customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

Refunds

Refund Process

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, the refund will be processed, and the credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds

In some cases, only partial refunds are granted (if applicable):

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Returns initiated after the 30-day return window.

Shipping Costs

  • Original shipping fees are non-refundable.

  • If the return is due to a defective product or an error on our part, we will cover the return shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at cozyappliances24@gmail.com

Cancellations

  • Orders can be canceled within 24 hours of placement if they have not yet been shipped. Contact our support team at cozyappliances24@gmail.com to request a cancellation.

  • If the order has already been shipped, it cannot be canceled, but you may initiate a return once it arrives.

Contact Us

If you have any questions about our Return and Refund Policy, please feel free to reach out:

  • Email: cozyappliances24@gmail.com

  • Phone: 0315-2294973

  • Address: Office No. 111, Gulbahar No. 1, Karachi, Pakistan

    We’re open Monday – Saturday, 12 a.m. – 8 p.m. EST

We’re here to assist you and ensure your shopping experience with Cozy Appliances is seamless and satisfactory.